Shipping policy

1. Estimated Delivery Time

Our normal estimated delivery timeframe is approximately:

This timeframe is an estimate and is not a guaranteed delivery date.

Orders may arrive earlier or later than this estimate.

2. Order Volume

Processing and delivery times may vary depending on order volume.

Major promotions, product launches, seasonal demand, unusually high order volumes or temporary supply constraints may result in additional processing or delivery time.

3. Delivery Delays

Delivery may be affected by circumstances including:

• carrier delays;
• fulfillment volume;
• customs processing;
• security inspections;
• weekends and public holidays;
• weather;
• natural disasters;
• strikes;
• transportation disruptions;
• government actions;
• inaccurate customer information;
• remote delivery locations;
• international shipping conditions;
• supply-chain disruption; or
• circumstances outside our reasonable control.

Accordingly, the 9–12 business day estimate may occasionally be shorter or longer.

4. Shipping Delays Required by Law

Where applicable law requires us to notify a customer because merchandise cannot be shipped within an applicable promised period, Novea will provide any legally required notice, cancellation option, delay-consent option or refund.

Nothing in this Shipping Policy removes rights provided by applicable consumer law.

5. Tracking

Where tracking is available, tracking information will normally be provided after shipment.

Carrier tracking systems are operated by third parties and may take time to update.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing checkout.

If an incorrect or incomplete address is supplied, contact:

support@thenovea.shop

as quickly as possible.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that the address can be modified.

7. Failed Delivery

Where delivery fails because of an inaccurate address, incomplete address, refusal of delivery, failure to collect the parcel or another circumstance attributable to the recipient, additional shipping costs may apply where permitted by law.

8. Orders Marked Delivered

If tracking shows that an order has been delivered but you cannot locate the shipment, please check:

• the delivery location;
• household members;
• neighbors where appropriate;
• reception, concierge or mailroom personnel; and
• the carrier.

You may then contact:

support@thenovea.shop

and we will review available shipment information.

9. Lost or Damaged Packages

If your package appears to have been lost or materially damaged during transportation, contact support@thenovea.shop with your order number and relevant photographs or tracking information.

We will investigate with the applicable fulfillment and delivery partners and provide an appropriate resolution where required.

10. International Orders

International shipments may be subject to customs processing, import restrictions, taxes or duties.

These processes can increase delivery times.

Where checkout expressly states that duties or taxes are prepaid, they will be handled according to those terms.

Otherwise, applicable import taxes or duties may be the recipient's responsibility where permitted by law.

11. Business Days

Business days generally exclude Saturdays, Sundays and applicable public holidays.

12. Contact