Terms of service

Throughout these Terms, “Novea,” “Company,” “we,” “us,” and “our” refer to Silveroak Brands LLC.

By accessing our website, placing an order, enrolling in a subscription, or otherwise using our services, you agree to these Terms and all policies incorporated into them by reference.

If you do not agree to these Terms, you must not use our website or purchase our products.

1. Eligibility

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to purchase products from Novea.

Our products are intended for personal use only and may not be purchased for unauthorized resale, redistribution, commercial repackaging, or export in violation of applicable law.

We reserve the right to refuse, limit, cancel, or investigate an order where we reasonably suspect fraud, unauthorized resale, abuse of promotions, payment fraud, policy manipulation, or other unlawful or abusive activity.

2. Dietary Supplements — Important Health Notice

Novea products are dietary supplements and are not medicines.

Information provided through our website, advertisements, product pages, social media, emails, testimonials, articles, videos, customer support, or other communications is provided for informational and educational purposes only.

Nothing provided by Novea constitutes medical advice, diagnosis, treatment, prescription, or a substitute for advice from a licensed physician or other qualified healthcare professional.

Consult a Healthcare Professional

You should consult a qualified healthcare professional before purchasing or using any Novea dietary supplement, particularly if you:

• are pregnant or nursing;
• are attempting to become pregnant;
• are under medical supervision;
• have an existing or previous medical condition;
• are taking prescription or non-prescription medications;
• are taking other dietary supplements;
• have known allergies or sensitivities;
• are scheduled for surgery; or
• have questions regarding whether a product is suitable for you.

Do not exceed the recommended serving stated on the product label unless specifically instructed by a qualified healthcare professional.

Stop using the product and seek appropriate medical advice if you experience an unexpected or adverse reaction.

Keep all supplements out of reach of children.

3. No Government Endorsement

Unless expressly stated otherwise in a legally authorized form, Novea products, website statements, advertisements, testimonials, educational materials, ingredients, formulas, and marketing claims have not been approved, endorsed, certified, or recommended by the U.S. Food and Drug Administration or any other governmental health authority.

The presence of a disclaimer does not mean that a particular result is guaranteed.

Individual experiences vary substantially.

4. Product Results and Testimonials

Individual results may vary.

No statement, testimonial, customer review, before-and-after description, survey result, influencer statement, example, timeline, or customer experience constitutes a promise or guarantee that another customer will achieve the same or similar result.

Factors such as age, lifestyle, diet, genetics, medications, health status, consistency of use, duration of use, and other individual circumstances may affect results.

Except for any express written Novea Money-Back Guarantee applicable to a qualifying purchase, we make no guarantee regarding a specific individual outcome.

5. Customer Responsibility and Assumption of Risk

You are responsible for determining, with appropriate professional advice where necessary, whether a dietary supplement is appropriate for you.

To the fullest extent permitted by applicable law, Novea is not responsible for injury, reaction, incompatibility, loss, or damage resulting from:

• use contrary to product instructions;
• exceeding the recommended serving;
• combination with medications or other supplements without appropriate medical advice;
• an undisclosed allergy or sensitivity;
• a pre-existing condition;
• failure to obtain medical advice when appropriate;
• use by a person for whom the product was not intended;
• improper storage;
• modification or contamination of the product after delivery;
• use after expiration; or
• other misuse of the product.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

6. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredient information, quantities, prices, availability, and other information are accurate.

However, errors, omissions, typographical mistakes, technical errors, packaging changes, ingredient-source changes, or other inaccuracies may occasionally occur.

We reserve the right to correct errors, update information, modify product packaging, and cancel an order affected by a material pricing or description error where permitted by law.

Product images are illustrative. Packaging may differ from images displayed on the website without materially changing the product.

7. Order Acceptance

Submitting an order constitutes an offer to purchase.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order.

We may reject or cancel an order before fulfillment for legitimate reasons including:

• suspected fraud;
• unauthorized payment;
• pricing errors;
• stock errors;
• shipping restrictions;
• regulatory restrictions;
• suspected promotional abuse;
• unusually large quantities;
• unauthorized resale; or
• other circumstances reasonably requiring cancellation.

If we cancel an order after payment and before fulfillment, amounts owed for the cancelled merchandise will be refunded as required by applicable law.

8. Prices, Promotions and Discounts

Prices and promotions may change from time to time.

The amount applicable to a particular purchase is the amount displayed to the customer when the purchase is completed, subject to correction of obvious errors.

Discounts, promotional prices, free products, bonus bottles, gifts, bundled accessories, free shipping, introductory offers, “Buy X Get Y” promotions, coupons, and other benefits may be subject to separate eligibility requirements.

Unless expressly stated otherwise:

This includes, without limitation:

• introductory discounts;
• launch discounts;
• first-order discounts;
• bonus or free bottles;
• “Buy One Get One” or similar free units;
• free gifts;
• promotional accessories;
• special first-shipment bundles; and
• other introductory incentives.

The terms displayed at checkout and in the Subscription Policy control the recurring subscription price and recurring shipment quantity.

9. Payment Authorization

By providing a payment method, you represent that:

1. you are authorized to use that payment method;
2. the information provided is accurate;
3. you authorize the applicable charges disclosed during checkout; and
4. sufficient funds or credit are available.

Payment providers may use card-account-updater services that provide merchants with updated card details when cards are renewed or replaced.

Where permitted by the payment network and applicable law, your subscription authorization applies to updated payment credentials supplied by your issuer.

We may retry a failed recurring payment where permitted.

10. Subscriptions and Automatic Renewals

Subscription purchases are governed additionally by our Subscription & Automatic Renewal Policy.

By selecting a subscription purchase option and completing checkout, you expressly authorize Novea and its payment processors to automatically charge the payment method associated with your subscription according to the recurring price and billing frequency disclosed before purchase.

Subscriptions continue until cancelled.

An introductory price does not mean that the introductory price will continue indefinitely.

Where the subscription offer provides a different price for the first order and subsequent orders, the subsequent recurring amount disclosed at enrollment will apply beginning with the applicable renewal.

11. Shipping and Delivery

Delivery dates displayed on our website are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Our typical estimated delivery timeframe is approximately 9–12 business days, but actual delivery may be shorter or longer.

Delivery times may vary because of:

• order volume;
• promotional periods;
• product availability;
• fulfillment processing;
• carrier capacity;
• customs procedures;
• weather;
• public holidays;
• geographic location;
• incorrect or incomplete addresses;
• governmental actions;
• force majeure events; and
• other circumstances outside our reasonable control.

Tracking systems may also take time to update and may not display every physical movement of a shipment in real time.

Additional provisions are contained in our Shipping Policy.

12. Address Accuracy

You are responsible for ensuring that the shipping address submitted with your order is complete and accurate.

If an incorrect address is supplied and an order has already been processed or shipped, we cannot guarantee that the address can be changed.

Additional shipping or reshipment charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

13. Delivery Confirmation

Carrier tracking showing a shipment as delivered constitutes evidence that the carrier reported delivery to the destination associated with the order.

Where a customer disputes delivery, we may investigate the carrier records, delivery scan, GPS data where available, address information, communications, and other relevant evidence.

A delivery scan does not prevent a customer from exercising rights that cannot lawfully be waived.

14. Returns, Refunds and Money-Back Guarantee

Returns, refunds, subscription renewal refunds, and our promotional 60-Day Money-Back Guarantee are governed by the Novea Refund & Guarantee Policy.

The promotional Money-Back Guarantee is separate from any rights provided by applicable law.

The Money-Back Guarantee applies only where all published eligibility requirements are satisfied.

15. Billing Disputes and Chargebacks

If you believe a charge is incorrect, we encourage you to contact support@thenovea.shop promptly so that we can investigate.

Initiating a payment dispute or chargeback does not automatically cancel an active subscription. A subscription must also be cancelled using one of the cancellation mechanisms identified in our Subscription Policy.

When responding to a payment dispute, we may provide the payment provider or financial institution with information reasonably necessary to establish the validity of the transaction, including:

• order records;
• checkout records;
• subscription consent;
• IP/device information where lawfully retained;
• order confirmation;
• correspondence;
• cancellation history;
• shipping and tracking information;
• delivery records; and
• applicable policies.

Nothing in these Terms waives any chargeback or payment-dispute right that cannot lawfully be waived.

16. Website Use

You may use our website only for lawful personal purposes.

You may not:

• interfere with the website or its security;
• attempt unauthorized access;
• introduce malicious software;
• impersonate another person;
• engage in fraud;
• scrape or systematically extract protected content without permission;
• misuse promotions;
• manipulate our review, refund, guarantee, or subscription systems; or
• violate applicable laws or third-party rights.

We may suspend or terminate access where we reasonably believe these Terms have been violated.

17. Intellectual Property

Unless otherwise stated, website content including trademarks, brand names, product names, logos, photographs, graphics, videos, copy, website design, software, and other materials is owned by or licensed to Silveroak Brands LLC.

No license is granted except the limited right to access and use the website for personal purposes.

Unauthorized commercial reproduction, distribution, modification, republication, or exploitation is prohibited.

18. Reviews and User Content

If you voluntarily submit a review, testimonial, photograph, video, comment, or other content to Novea, you represent that you have the right to provide that material.

To the extent permitted by law, you grant Novea a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content for legitimate business and marketing purposes.

We reserve the right to remove content that is unlawful, fraudulent, defamatory, misleading, abusive, or otherwise violates these Terms.

We do not require positive reviews as a condition of receiving customer service or exercising legitimate consumer rights.

19. Third-Party Services

Our website may rely on third parties including Shopify, payment processors, subscription providers, logistics providers, carriers, analytics providers, and other service providers.

We are not responsible for temporary outages or errors caused exclusively by third-party systems beyond our reasonable control, except where applicable law provides otherwise.

20. Disclaimer of Warranties

WE DISCLAIM IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE WEBSITE WILL ALWAYS BE AVAILABLE OR ERROR-FREE;
• EVERY CUSTOMER WILL EXPERIENCE A PARTICULAR PRODUCT RESULT; OR
• INFORMATION PROVIDED FOR EDUCATIONAL PURPOSES IS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR A CLAIM SHALL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT ACTUALLY PAID BY YOU TO NOVEA DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(B) US $100.

These limitations do not apply where and to the extent applicable law prohibits them, including liabilities that cannot legally be excluded or limited.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Silveroak Brands LLC and its affiliates from third-party claims, liabilities, losses, and reasonable costs arising from:

• your intentional misuse of our products or website;
• your violation of these Terms;
• your infringement of a third party’s rights;
• fraudulent conduct; or
• unlawful resale or redistribution of our products.

23. Force Majeure

We will not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, governmental restrictions, epidemics, pandemics, carrier disruption, customs disruption, strikes, supply shortages, power outages, internet outages, or payment-system outages.

This provision does not eliminate obligations imposed by applicable consumer law regarding delayed or unshipped merchandise.

24. Informal Dispute Resolution

Before initiating arbitration or litigation, the parties agree to attempt in good faith to resolve the dispute informally for thirty (30) days.

A customer may initiate the process by contacting:

support@thenovea.shop

and identifying:

• full name;
• order number;
• email associated with the purchase;
• nature of the dispute; and
• requested resolution.

25. Binding Individual Arbitration

Except for claims eligible for small claims court and matters that applicable law prohibits from arbitration, you and Silveroak Brands LLC agree that disputes arising from or relating to:

• these Terms;
• the website;
• a product;
• an order;
• a subscription;
• automatic renewal;
• advertising;
• promotions;
• refunds;
• the Money-Back Guarantee; or
• related transactions

will be resolved through final and binding arbitration on an individual basis.

The arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §1 et seq.

Arbitration will be administered by the American Arbitration Association (“AAA”) pursuant to its applicable Consumer Arbitration Rules unless the parties agree to another provider.

A single neutral arbitrator will conduct the proceeding.

Nothing prevents either party from bringing an eligible individual matter in small claims court.

26. Class Action Waiver

The arbitrator may award relief only to the individual party seeking relief, except where applicable law requires otherwise.

27. Jury Trial Waiver

To the fullest extent permitted by law, if a dispute proceeds in court rather than arbitration, each party knowingly waives the right to trial by jury.

28. Arbitration Opt-Out

You may opt out of the arbitration agreement by sending written notice within thirty (30) days after your first acceptance of these Terms.

The notice must include your:

• full name;
• mailing address;
• email associated with your Novea account or purchase; and
• clear statement that you wish to opt out of arbitration.

Send the notice to:

Opting out of arbitration does not affect any other provision of these Terms.

29. Governing Law

Subject to the Federal Arbitration Act and any mandatory consumer protections that cannot be waived, these Terms are governed by the laws of the State of Wyoming without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of mandatory protections applicable to the consumer that cannot lawfully be waived by contract.

30. Limitation Period

To the fullest extent permitted by applicable law, a contractual claim arising from these Terms, the website, an order, or subscription must be initiated within one (1) year after the claim accrued.

This limitation does not apply where applicable law requires a longer period or prohibits contractual shortening of the limitations period.

31. International Customers

Customers purchasing outside the United States may have mandatory consumer rights under the law applicable to their jurisdiction.

Nothing in these Terms is intended to waive a mandatory consumer right that cannot lawfully be waived.

Customers are responsible for determining whether products may lawfully be imported into their jurisdiction and for applicable customs charges, taxes, or duties, except where those charges are expressly included in the purchase price.

32. Changes to These Terms

We may update these Terms prospectively.

Material changes affecting an existing subscription will be communicated where required by law.

Changes do not retroactively eliminate rights that already accrued.

33. Severability

If any provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent or severed where necessary, and the remaining provisions will continue in effect.

34. No Waiver

Failure to enforce a provision on one occasion does not waive our right to enforce it later.

35. Entire Agreement

These Terms, together with the Subscription Policy, Refund & Guarantee Policy, Shipping Policy, Privacy Policy, and the terms expressly disclosed during checkout, constitute the agreement applicable to your purchase and use of the website.

Where a specific checkout term conflicts with a general provision regarding the price, quantity, billing frequency, or first renewal of a particular subscription, the specific term clearly presented and accepted at checkout controls.

36. Contact